Policies explained simply
Like we're explaining to a friend: short and clear. Official legal text is on each policy page.
What is ClaraShift?
ClaraShift is a website where you can talk to a wellness professional by video or phone-style audio. It's for emotional support and life stress, not for doctor-style diagnosis or emergency help.
Privacy Policy (what is it?)
It tells you what information we save about you (like email and session times) and why. We use it to run your account and sessions. We don't sell your private conversations to advertisers. Full version: Privacy Policy page.
Terms (what is it?)
The rules for using our website. Main idea: be respectful, pay for sessions you book, and understand this is wellness support, not emergency or clinical psychology.
Refund & cancellation
If you cancel early (24+ hours before), you usually get credit for another session. Refunds depend on whether you've used sessions. See the Refund page for details.
Client ID (CS-0001)
You get this when you book, even as a guest. Think of it like a library card number. The same email keeps the same Client ID after you create a password.
Session ID (CS-0001-S01)
Each booking gets a Session ID under your Client ID: S01 for the first session, S02 for the next, and so on. Full example: CS-0001-S01.
Login at /auth
You must have an email on your account. You can sign in with that email or a username you pick, plus your password.
US Privacy Rights
If you live in states like California, you can ask us what data we have, ask us to delete it, or fix mistakes. Email privacy@clarashift.com.
Profile changes (14-day lock)
In My Clarity you can add your name, avatar, age, gender, emergency contact, and username. When you save, those details lock for 14 days, like a cooldown before you can edit again. Email stays fixed for security.
Not clinical psychology
Our professionals support your wellbeing. They do not diagnose mental illnesses, prescribe medicine, or replace a hospital in an emergency. If you're in danger, call emergency services.