FAQ
Quick answers. Still stuck? Read policies in simple language
- Do I need insurance?
- No. ClaraShift sessions are priced transparently so you can access support without navigating insurance.
- Is this clinical psychology?
- No. ClaraShift provides wellness and counselling-style support. We do not provide clinical assessments, diagnoses, or clinical psychology services.
- What languages are sessions available in?
- ClaraShift therapists list the languages they offer on their profiles. Choose someone whose languages feel comfortable for you.
- How long is a session and how do I join?
- Sessions typically last 45 to 60 minutes. You choose video, audio, or chat, then join from a private link at your booked time. No app install required.
- Is ClaraShift available 24/7?
- Our support team is available 24/7 to help with bookings, payments and your account. Sessions are booked with your counsellor at a time that suits you both. ClaraShift is not a crisis service. In an emergency, contact your local emergency services.
- Video, audio, or chat?
- Video starts at $59. Audio and chat start at $49. Three video sessions are $55 each, and five are $52 each. The monthly plan is four video sessions at $49 each ($196), or four audio sessions at $42 each ($168).
- What is my Client ID?
- You get a Client ID like CS-0001 as soon as you book (even as a guest). Each session gets a Session ID like CS-0001-S01. If you later create a password with the same email, you keep the same Client ID.
- Can I log in with username instead of email?
- Yes. Email is required on your account, but you can sign in at /auth using either your email or your username plus password.
- Where are your policies?
- Privacy Policy, Terms, Refunds, and US Privacy Rights are linked in the footer. For simple explanations, visit /policies-explained.